Frequently Asked Questions
Here are a few of the most commonly asked questions about our quilting fabrics, soft-furnishings and services and their answers, which we hope you will find helpful.
Problems when placing an order -
Unfortunately some customers are experiencing problems when placing an order on our website, this is due to a bug with the Internet Explorer browser. Microsoft should be rectifying this bug soon but until they do you will need to view our website in "compatibility view", this is very simply, at the top of the page, next to our web address, you will see a rectangle with a rip through it, click on this rectangle once, our website should refresh and the rectangle should turn blue.
Or you can use a different browser such as Firefox or Google Chrome.
If you have any queries regarding this please call us on +44 (0) 1452371571
We apologise for any inconvenience.
What's the best way to place an order?
The best way is online.
How do I place an order online?
You will need to register your details on our website and then simply add the products you want to the basket, checkout and pay for your items. Click here for step by step instructions on how to place an order.
I am an existing customer but my password doesn't work/I have forgotten my password.
Click on "forgotten password", you will receive an email with a temporary password, copy and then paste this password to log into your account on our website. Once logged in, go to "my account" to change your password to something more memorable.
What payment methods do you accept?
We accept Visa, Visa Debit, Visa Electron, Mastercard and Paypal.
Are my online credit/debit card payments safe?
To complete a transaction you will be redirected to a secure payment site............After making your payment you will be returned to our shop.
How quickly will my order be dispatched?
We aim to despatch orders received by 3pm the same working day.
Do you ship to countries outside of the UK?
Yes, we ship to anywhere in the world
What are your shipping costs?
Shipping costs vary depending on the weight of the package and the destination.
What sizes are your fabric cuts?
All fabrics are measured in metric which is slightly larger than the imperial lengths.
Fat 1/8 - 25x55cm, Fat 1/4 - 50x55cm, 1/2m - 50x110cm, 1m - 100x110cm
What is the minimum cut length order?
It is a half metre.
In what units do you sell?
Our cut length service, we offer 1/2 metre and 1 metre lengths, if ordered in multiples, whenever possible, we send in one continuous length.
Can I order samples?
Yes you can.
Can I visit you?
Yes, please call 01452 371571 to arrange an appointment.
Are you at any exhibitions?
Yes, please see our news section for exhibition/show dates.