Delivery and service

We aim to dispatch orders within 1 working day of receipt and we offer a full UK and international shipping service. Please ensure that you provide a delivery address where someone will be available to accept the goods.

If we are not able to supply all the items from stock, we will notify you and may offer an alternative. You will not be charged until we process the order. We will only ship part-orders with your express agreement.

There are no delivery charges on Gift Vouchers and Downloadable Patterns.

UK orders

Postal charge Normal delivery Courier charge Normal delivery
UK £4.95 1 day £6.50 1 day
UK Highlands & Islands £4.95 2 days - -

 

International orders

Postal charge Normal delivery Courier charge Normal delivery
Europe Zone 1 £8 5 days £11 2 days
Europe Zone 2 £8 5 days £16 2 days
Switzerland £8 5 days - -
USA & Canada £11 5 days £17 1 day
Australia & New Zealand £11 7-10 days £25 4 days
Rest of the World £20 Variable - -


Notes:

Europe Zone 1: France, Belgium, Netherlands, Germany, Luxembourg
Europe Zone 2: Rest of Europe (excluding Switzerland)
Out of Area: We reserve the right to add a surcharge for Out of Area destinations. In this instance, we will advise you of the actual cost and will only proceed with the order when you accept the charge.

Incomplete, incorrect, damaged or missing orders

If your order is delivered incomplete, damaged or incorrect, please contact us within 24 hours of receipt and we will arrange the most appropriate way to resolve the problem.

 

Returns and refunds

We want you to be happy with your purchase, however if you're unhappy, please let us know.

Unless faulty, we'd like this to be within 30 days of receipt. We can only offer refunds on items returned in the condition in which they were supplied.

Please pack the parcel securely, enclosing a copy of your proof of purchase and tell us the reason for return. Post the parcel, taking care to obtain a receipt as proof of postage, to: Oakshott & Company Ltd, 19 Bamel Way, Brockworth, Gloucester, GL3 4BH, UK. You will be responsible for paying the shipping costs for returning an item.

When we receive the parcel, we will email you and a refund will be passed to your credit card or the original method of payment within 14 days. (Please allow 5 days for the bank to transfer the funds to your account).

If you have any queries, you can contact us by:
Email: info@oakshottfabrics.com
Phone: +44 (0)1452 371571
Post: Oakshott & Company Ltd, 19 Bamel Way, Brockworth, Gloucester, GL3 4BH, UK