Delivery and service
We aim to dispatch orders within 1-2 full working days of receipt. From leaving our warehouse, deliveries are normally received in the number of days shown below. (Please understand, however, that these timings are beyond our control.)
|UK||£4.95||1st class mail
|Europe incl. Switzerland||£9||Air mail
|US & Canada||£17||Courier
|Australia & New Zealand||£18||Air mail
|Rest of the World||£25||Variable|
Please ensure that you provide a delivery address where someone will be available to accept the goods.
If we’re not able to supply all the items from stock, we will notify you and may offer an alternative. We only ship part-orders with your express agreement. There are no delivery charges on Gift Vouchers and Downloadable Patterns.
Incomplete, incorrect, damaged or missing orders
If your order is delivered incomplete, damaged or incorrect, please contact us within 24 hours of receipt. We will resolve the problem is the most appropriate way.
Returns and refunds
We want you to be happy with your purchase, however if you're unhappy, please let us know by email email@example.com or phone +44 (0)7486 463821.
Unless faulty, we'd like this to be within 30 days of receipt. We can only offer refunds on items returned in the condition in which they were supplied.
Please pack the parcel securely, enclosing a copy of your proof of purchase and tell us the reason for return. Post the parcel to the address that we will provide. You will be responsible for paying the shipping costs for returning an item.
When we receive the parcel, we will email you and a refund will be passed to your credit card or the original method of payment within 14 days. (Please allow 5 days for the bank to transfer the funds to your account).
If you have any queries, you can contact us by email firstname.lastname@example.org or call +44 (0)7486 463821.